Get Help with LOON!

Looking for Immigration Help? 
See the Self-Help Library for immigration fact sheets and Providers & Clinics Directory to look for lawyers. 

¿Buscas ayuda con inmigración?
Consulte la Biblioteca de Ayuda para hojas informativas sobre inmigración y el Directorio de Abogados y Consultorios Jurídicos Gratuitos para buscar abogados.

Schedule a one-on-one session to get custom LOON help:

LOON Custom Support Scheduling Page 

Editing LOON

Download the Readability Checklist.

Download the Listing Description Guidelines.

Download the LOON Editing Guide.

View the LOON Editing Training video.

Learn how to Verify Services in LOON (when no changes are needed).

Learn how to Edit Locations and Add Staff in LOON.

Learn how to Update and Delete Staff in LOON.

Using LOON to Make Referrals

How is the order of the search results in LOON determined?

All the listings that fit your search criteria return in the following order:

  1. No Cost Lawyers
    • Coordinated Infrastructure Working Group (CIWG) services are weighted to appear first
    • All other listings coded as “No Cost Lawyers” follow; these remaining “No Cost Lawyers” results are randomized and the order changes every few hours
  2. Clinics
    • CIWG clinics are now weighted to appear first
    • All other listings coded as “Clinic” follow; these remaining “Clinic” results are randomized and the order changes every few hours
  3. Mediation
    • All listings coded as “Mediation” are randomized and the order changes every few hours
  4. Lawyer Referral
    • All listings coded as “Lawyer Referral” are randomized and the order changes every few hours
  5. Informational Service
    • All listings coded as “Informational Service” are randomized and the order changes every few hours

Which organizations are CIWG organizations?

Currently, CMLS, LADC, LAOC, LASNEM, LSNM, MMLA, SMRLS, and VLN are participating in CIWG.

Additional Guidance

Download the Guide to Using LOON to Make Referrals.

View the LOON Search Training video.

View the Quick Guide to Searching in LOON video.

Translating LOON

View the LOON Translations Guide.