You get a notice about the hearing at least 5 days before the hearing. The notice tells you when and where the hearing is, the name of the judge that will hear your appeal, and how to contact the judge if you need to.
The notice tells you if your hearing is by telephone or in-person. An in-person hearing can be better. An in-person hearing gives you the chance to meet the judge, give the judge your documents and show where the most important information is. It also gives you the chance to review all the documents with the judge.
If the notice says your hearing is by telephone, you can ask for an in-person hearing. Call or write to the judge and ask for an in-person hearing. The judge may okay the hearing by using an interactive video. If the judge uses interactive video, you are in one place (like the county human services building) and the judge is in another place (like the DHS offices in St. Paul). You can see and hear each other through a video monitor.
If you or one of your witnesses has a physical or mental disability that makes it hard to take part in a video hearing, tell the judge before the hearing. If this is the case the hearing has to take place with you, your witnesses, and the judge in the same room. The in-person hearing is usually in a social or human services building in your county.
DHS, the managed care plan, or the county must give you a written appeal summary that has the evidence and the reason your request was denied. The appeal summary should be mailed to you at least 3 working days before the appeal hearing.
If you don't get an appeal summary, call the judge and ask for a copy. If you need more time to get ready for the hearing you can ask the judge to reschedule. Tell the judge you need more time to respond to the appeal summary.